Intake Officer

Welcome to Relationships Australia Northern Territory:

Relationships Australia Northern Territory (RA-NT) is a community-based, not-for-profit, non-government organisation providing a broad range of services for all members of the community regardless of religion, belief, age, gender, sexual orientation, lifestyle choice, cultural background, or economic circumstances.

We empower individuals, families, and communities to grow through a rich culture of belonging, connection, and respectful relationships.

About the Role:

As one of the first points of contact, you will provide effective screening and referral services to clients, undertake case management, and maintain confidentiality of sensitive client information. As a team player, you will contribute to a positive work environment and liaise with a dedicated team of counsellors, mediators, and other professionals.

What we offer:

We provide a positive work culture and a diverse and inclusive environment. Our people matter to us, and we are committed to supporting them and their wellbeing:

• Competitive Salary + 11% Super + Salary Sacrifice (up to $15,899 for tax free benefits and $2,650 p/a for entertainment benefits).
• Relocation support – financial and social (our team want you to feel like you belong and will help you settle in) conditions apply.
• Professional Development allowance of $2,000- and 8-days study leave, pro rata.
• 5 weeks annual leave with leave loading.
• + 3 days extra leave between Christmas and New Year.
• EAP for employees and family members.
• Wellness Day off, per financial year.

Essential Qualifications and Experience:

• Tertiary qualifications in Social Sciences or other relevant areas. 
• Demonstrated experience in working in a professionally competent manner in a human services setting and an ability to engage distressed clients to identify their support needs, both in person and by telephone. 
• Ability to demonstrate professional competence appropriate to screening and assessment of people experiencing family relationship issues. 
• Demonstrated case management experience including all aspects of information recording, file administration, and liaison with service providers to deliver effective client services.  
• Advanced level of administrative skills and experience in the use of IT databases and computer systems.  
• Experience in provision of referral options for clients to access appropriate services. 
• Knowledge of current theory and practice relating to family relationships and a demonstrated understanding of the relevance of domestic violence and child protection considerations when assessing a client’s needs. 
• Demonstrated capacity to maintain confidentiality over sensitive client information and to contribute positively to a multi-disciplinary team environment. 
• Experience in the provision of services to Aboriginal and Culturally and Linguistically Diverse clients and a willingness to participate in cross-cultural training and events. 

Desirable:

• Awareness and understanding of safety concerns such as family and domestic violence and child safety for screening and risk assessments.

Requirements:

• A satisfactory Northern Territory working with children check.
• A satisfactory national criminal history check.
• A commitment to our Safeguarding Children Practice and Behaviour Guidelines.

To Apply:

Applications must be limited to a one-page Cover Letter addressing Selection Criteria and include a Resume and two Referees.

For further information go to our website nt.relationships.org.au or to discuss this position further please contact Jonathan on 8923 4999.

Applications will be processed as received.

Relationships Australia NT encourages applications from people of all ages, nationalities, abilities and cultures – including Aboriginal & Torres Strait Islander peoples, CALD, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs.