Residential, Mental Health Support Worker-Casual Positions Richmond Fellowship ACT


SUPPORT WORKER- Residential (Mental Health)

Casual Positions Available.



Award Classification:    SCHADS Award (level 2.1) 

Hours:                             Casual (based on employee availability)            

Salary Range:                 $38.08 (25% loading incl.) plus and shift penalties 

Superannuation:            10.5%  

Probationary Period:     6 months  

Program:                         Residential Recovery Program

Immediate Supervisor:  Regional Coordinator             

Based:                             Goulburn (NSW)


RFACT Residential Recovery program has a number of houses across the ACT and regional NSW. Staff are available on site 24 hours a day.  Our homes offer residents a comfortable and homely opportunity to live alongside people, begin to make friends, regain and build on strengths and connect with the community. All homes are close to local amenities and public transport. Residents will be supported by experienced and qualified staff to support and develop the skills and capabilities to live independently. 

We focus on individual resident aspirations and assist them to live the life they wish to live. We take a recovery focused approach in supporting residents to;

  • be active and central to decisions about their support and have as much control over this support as possible;
  • take part in activities they determine and value;
  • live in accommodation that promotes their dignity, independence and recovery; and
  • achieve new levels of self-confidence and independence.

Richmond Fellowship ACT also offers:

  • NDIS Support Coordination
  • Groups program
  • Peer Mentors and Recovery Coaches


The Support Worker is responsible to the relevant Regional Coordinator, and will work as part of a team to ensure that services are delivered in accordance with Richmond Fellowship ACT vision and principles, within the recovery philosophy, and the National Disability Standards. Support workers aim to promote individual independence, promote choice and control and to enhance resident wellbeing.

In collaboration with Regional Coordinator, the Support Worker will participate in 24/7 rostered shifts supporting residents.  They will actively assist residents in activities of daily living, personal care, appointment attendances, shopping and social / recreational activities etc. 


  • Provide practical assistance to people while they are developing or recovering their activities of daily living including personal care, daily living and social interaction. 
  • Work alongside residents to reach their stated NDIS goals.
  • Work alongside people to improve all aspects of their personal, social, and health needs to achieve a good life. 
  • Work with people to access services and activities in the community.
  • Work as part of a team to ensure continuity and consistency of support to residents.
  • Adhere to administrative procedures including data collection and maintenance of resident records.
  • Attend internal and external meetings and staff training. 
  • Undertake tasks as directed by senior staff

All staff within RF must adhere to their obligations to maintain appropriate probity clearances and obligations under the relevant Workplace Health and Safety legislation. All staff have a duty of care to take all steps reasonably practicable to ensure their own safety and the safety of others. 



Demonstrated understanding of mental illness and psychosocial disability and how it may impact on the lives of clients and their families. 

  • Sound understanding of recovery principles and a commitment to client choice and control. 
  • Sound understanding of the National Disability Standards 
  • Ability to assess a situation and determine appropriate responses. 
  • Well developed written skills. 
  • Sound computer skills including use of the Internet and Microsoft Office. 


  • Previous work experience in mental health, drug and alcohol, youth work or other related human services. 
  • Understanding of and capacity to interpret and apply relevant standards and legislation (including National Disability Standards, Human Rights, psychosocial disability, Richmond Fellowship mission statement). 
  • Understanding of Work Health Safety, Equal Opportunity and Industrial Democracy principles 


The successful applicant will hold relevant probity clearance and willingness to undertake state required pre-employment checks, including;

  • a current Working with Vulnerable People Registration (WWVP) with ‘NDIS Activities’ 
  • NDIS Worker Screening Check (ACT) Or; NDIS Worker Check (NDISWC- NSW) (Risk Assessed Role)
  • a current (within 3-month period, of commencement) National Police Check
  • a current first aid certificate
  • a current Drivers Licence
  • will be fully vaccinated against COVID 19 (Inc. Booster)
  • Certificate- NDIS Worker Orientation Module ‘Quality, Safety and You’
  • Certificate- Infection control training- COVID 19
  • will have a commitment to equal opportunity, work health and safety and an understanding of cultural diversity,
  • must sign a confidentiality agreement, and
  • will have a 6 months probationary period


Interested applicants should submit:

  • A detailed CV and resume.

The CV should include information about:

  • contact details 
  • education/qualifications
  • an employment history summary including the employer, start and finish dates, your responsibilities and achievements in the position
  • a summary of your skills
  • professional memberships if applicable
  • interests, 
  • any other relevant information that will support your application not covered elsewhere.
  • Contact details of at least two referees.

Applications close COB- Wednesday, 7 September 2022. We will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.  

Evidence of a COVID-19 Certificate, including Booster, or medical contraindication certificate will be required. As per, The ACT Government Public Health Order; requires that all disability workers must be up to date with vaccinations.  

Richmond Fellowship are an Equal Employment Opportunity (EEO) employer and are committed to diversity and inclusion in our organisation. We welcome diversity in all its forms; applications from people with an experience of, and recovery from, mental ill-health are strongly encouraged. 

Richmond Fellowship is committed to protecting vulnerable people from harm. We require all applicants to undergo an extensive screening process prior to appointment. 



Richmond Fellowship ACT

Employment Type


Job Salary

$38.00 - $83.00 per hour

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