Recovery Support Worker – NDIS Scheduler (Gold Coast) Richmond Fellowship Queensland



With significant growth, service innovation, outstanding clinical outcomes and business stability, this is an exciting time to join Queensland’s leading NGO mental health service provider.

A recent independent staff feedback evaluation shows RFQ staff enjoy a culture of success and a work environment that benchmarks above industry norms in the Health and Community Services sectors. A best scored attribute in the evaluation shows an organisation that provides a flexible work environment.

Richmond Fellowship Queensland (RFQ) is seeking a professional and motivated person to be part of its Southport team.

About the position

Are you a motivated and flexible individual who loves working in a purpose and values driven team? Do you love a challenge and enjoy working with people from all walks of life? If so, this role is for you! You could be connecting our support workers with the people we support, to enable clients to achieve their goals and aspirations.

The position assigns and rosters staff in response to executed NDIS Service Agreements and Schedules of Supports and provides day to day supervision or assists in the day to day supervision to NDIS Support Workers.

Requirements include

  • Four year degree in a human services related field with at least one year relevant experience; or less formal qualifications with substantial years of relevant experience.
  • Proven experience in or willingness and ability to quickly acquire skills in planning and implementing a rostering /scheduling system within the human services sector
  • Proven strong administrative skills with attention to detail and the ability to prioritise workload and respond to rostering matters in a timely manner
  • Proven experience in or demonstrated ability to quickly acquire skills providing supervisory support and building productive working relationships
  • Demonstrated understanding of the community and/or mental health sector
  • Proven experience in working collaboratively and professionally with internal and external stakeholders to achieve client and organisational outcomes
  • Proven skills in modelling self-awareness, self-management and social awareness in communications, problem solving and conflict resolution
  • Highly proficient in relation to a range of software applications on office based and mobile technology
  • Demonstrated ability to work within a framework of organisational policies, procedures and standards, work health and safety requirements and codes of ethical behaviour
  • Valid driver’s licence and access to a registered roadworthy and insured vehicle (minimum third-party property)
  • Undergo criminal history screening and obtain and maintain a NDIS workers screening clearance pursuant to the Disability Services Act 2006 (Qld)
  • Willingness and ability to undertake vaccination of preventable diseases (this is not inclusive of the COVID-19 vaccine)

As of 1 February 2021, a new worker screening commenced in Queensland for workers that provide supports and services to people with a disability. For further information please visit:

The successful applicant will

  • Be compassionate, ethical and objective
  • Be highly organised and dedicated
  • Have the ability to develop genuine and open relationships with a range of stakeholders
  • Be flexible, with the ability to respond to changing requirements and timeliness
  • Have the ability to work both autonomously and in a team environment
  • Enthusiastically embrace the mission and values of the company

About RFQ

Richmond Fellowship Queensland (RFQ) is a leader in the provision of professional recovery-oriented psychosocial services throughout Queensland, and nationally via telehealth services.

Today, RFQ provides a diversity of evidence based psychosocial recovery. From working in acute mental health wards and correctional facilities and supporting discharge and release pathways, to keeping people healthy in the community, RFQ’s vision captures the passion and conviction of our work: A future recovered for people facing mental health challenges and social disadvantage.

This statement of hope is also captured in RFQ’s logo, Recovered Futures. Our RFQ community inspires and reassures people in recovery that there is hope and a future.

Benefits of working with RFQ

Purpose driven and professional staff culture

Competitive remuneration $39.26 – $42.25 / hour plus penalty rates

Salary packaging up to $15,900 / FBT year including entertainment benefits, novated leasing, mortgage review service and personal parking expenses

Comprehensive support system – mobile Client Information Management System, Employee Assistance Program (available for staff and their family) and learning and development opportunities.


Please submit your application (maximum two pages), addressing full list of selection criteria, skills and attributes outlined on the position description, together with your resume identifying two referees (including current report).

Further information about the role can be obtained by contacting Area Manager, Diana Bennett on 07 3363 2539.

To view and download the position description please click here. [link removed]

RFQ has a diversified workforce and encourages applications from people with a lived mental health experience, Aboriginal and Torres Strait Islander, and culturally and linguistically diverse backgrounds.

Applications will be progressively considered upon receipt.



Richmond Fellowship Queensland

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